SGA Group has established and maintains the process of handling customer complaints/suggestions in the fuel, food and foreign exchange sectors according to the legal regulations.

Our primary principle is to transform Customer Complaints from negative to positive and ensure customer loyalty; within this context, to our customer;

1. TRANSPARENCY

2. ACCESSIBILITY

3. RESPONSIVENESS

4. OBJECTIVITY

5. CONFIDENTIALITY

6. ACCOUNTABILITY

7. CONTINUOUS IMPROVEMENT

8. PARTICIPATION

While performing our activities within the framework of our main principles, our customers are considered as the most important value.

As the employees and Senior Management of our company, we are committed to abide by these terms and always be in cooperation with our customers, aim to manage and carry out all of our processes in the most effective way and continuously improve our Customer Satisfaction process that we have established for this purpose and that this policy will be open to community access.